Question 1

What should I do if I forget my dash cam's Wi-Fi password?

Accepted Answer

If you have forgotten your dash cam's Wi-Fi password, follow the steps below to restore the connection.

Step 1: Restore Factory Settings
With the camera powered on, press and hold the PHOTO button for approximately 15 seconds. On supported models, the camera will restore its factory settings and restart.

Step 2: Forget the Previous Wi-Fi Network
Open your phone's Wi-Fi settings, find the dash cam's previously saved network, and select "Forget This Network" or the equivalent option.

Make sure the camera's Wi-Fi is active. On supported models, the blue indicator flashes approximately once per second during normal Wi-Fi operation.

Step 3: Restart the Camera if Necessary
If the camera does not restart automatically, use the power button according to your model's instructions. On supported models, holding the power button for approximately 5 seconds turns the device off. Turn it on again afterward.

Step 4: Reconnect to Wi-Fi
Search for the dash cam's Wi-Fi network on your smartphone and reconnect using its factory-default password.

For HIDVUE models supplied with the default password 12345678, enter that password after the reset.

Open the Viidure app and reconnect to the camera.

If the problem continues, contact support@hidvue.com.

Question 2

How do I delete locked video files?

Accepted Answer

Locked videos are recordings protected to prevent important footage from being accidentally overwritten.

Please note the following:

1. On applicable HIDVUE models, locked videos cannot be manually deleted through the Viidure app.
2. Locked recordings are protected from automatic deletion during normal loop recording.
3. To clear protected recordings through the camera's formatting function, you must format the microSD card.

Important: Formatting erases all recordings stored on the memory card, including normal videos and locked files.

Please download or back up any important recordings before formatting.

Question 3

How do I format the memory card?

Accepted Answer

You can format your microSD card using either of the following methods.

Method 1: Using the Viidure App
1. Power on the dash cam and connect your phone to its Wi-Fi network.
2. Open the Viidure app.
3. Go to Camera Settings → Format, or the corresponding storage settings menu.
4. Confirm the formatting operation.
5. Wait until formatting is complete before using the camera.

Method 2: Using a Computer
1. Turn off the dash cam and remove the microSD card.
2. Insert the card into a compatible card reader connected to your computer.
3. Select the memory card and open the formatting options.
4. Choose the file system supported by your specific dash cam model, such as FAT32 or exFAT, where applicable.
5. Complete the formatting process and safely eject the card.
6. Reinsert the card into the dash cam.

We recommend following the memory card formatting requirements in your product manual.

Warning: Formatting permanently removes the files stored on the card. Back up any important videos before proceeding.

Question 4

What should I do if the rear camera image is upside down?

Accepted Answer

If the rear camera image appears upside down after installation, check the camera's mounting orientation.

The rear camera should be installed with its orientation arrow pointing upward, as indicated in the installation instructions for the supplied camera.

Follow these steps:
1. Turn off the dash cam.
2. Check the rear camera's mounting direction.
3. If necessary, carefully remove and reinstall the rear camera in the correct orientation.
4. Power on the dash cam and check the image again.

If you are unsure about the installation direction, please contact support@hidvue.com and provide a photo of your rear camera installation.

Our support team will help you identify the correct mounting position.

Question 5

Why is there no rear camera image after installation?

Accepted Answer

If the rear camera does not appear in the live preview after installation, please check the following.

Step 1: Check the Rear Camera Connection
Confirm that the rear camera is properly connected to the front camera using a compatible rear camera cable.

On supported rear camera models, the indicator light should remain solid blue during normal operation.

If the indicator is not illuminated, turn off the dash cam and check the cable connection. Disconnect and reconnect the connector securely, then restart the device.

Step 2: Switch the Camera View
Open the Viidure app and enter the live preview screen.

On supported dual-channel models, tap the front/rear camera switching button, usually located near the upper-left corner of the preview interface.

Check whether the rear camera image appears.

Step 3: Check the Recorded Files
If the live preview does not display the rear camera, check the recorded video files.

On compatible dual-channel models, front and rear recordings are saved with corresponding timestamps and can be accessed through the camera file section.

If the rear camera still cannot be detected, contact our support team with your product model and photos of the cable connections.

Question 6

What should I do if GPS cannot locate my position?

Accepted Answer

GPS troubleshooting applies to HIDVUE models equipped with compatible GPS hardware.

If GPS positioning fails, follow these steps.

Step 1: Check the GPS Connection
Open the Viidure app and check the GPS signal status, if available.

If no GPS signal bars appear, check that the GPS module and its connector are properly installed.

Make sure the connector is fully inserted and that no pins or contacts are damaged.

Step 2: Check the GPS Module Position
On GPS modules designed for upward-facing installation, position the side marked "GPS" facing upward.

Install the module near an area with a clear view through the windshield, according to the supplied instructions.

Avoid placing the module beneath metal components or inside enclosed compartments that could block GPS signals.

Step 3: Wait for GPS Positioning
Park your vehicle in an open area and allow the GPS module at least 2 minutes to acquire a satellite signal.

Initial positioning may take longer, depending on the environment and satellite reception.

Step 4: Restart or Reset the Dash Cam
If GPS still does not work, restart the camera.

On supported models, press and hold the PHOTO button for approximately 15 seconds to restore factory settings. The indicator may flash red and then return to its normal blue status during the restart.

You may also restart your smartphone before reconnecting to the Viidure app.

If GPS positioning continues to fail, contact support@hidvue.com.

Question 7

How do I install the OBD power adapter?

Accepted Answer

The OBD-II diagnostic port is commonly located beneath the dashboard, near the driver's side of the vehicle.

Follow these installation steps:

Step 1: Locate the OBD-II Port
Turn off your vehicle and locate its OBD-II diagnostic connector.

Step 2: Connect the OBD Power Adapter
Align the adapter with the shape of the vehicle's OBD-II port and gently insert it until securely connected.

Do not force the connector or insert it at an incorrect angle.

Step 3: Connect the Dash Cam
Route the power cable toward the dash cam and connect it to the corresponding power input.

Make sure the cable does not interfere with steering, pedals, or airbag deployment areas.

Step 4: Configure the Power Mode
Some HIDVUE OBD power adapters include selectable settings marked P / I / II.

For compatible adapters, the P setting is used for the applicable parking monitoring configuration.

Please follow the instructions for your specific adapter, as the functions of each setting may vary between hardware versions.

Step 5: Test the Connection
Start your vehicle and confirm that the dash cam powers on normally.

If parking monitoring is required, verify that the appropriate power mode is selected and that the camera operates as expected after the vehicle is switched off.

If you need installation assistance, please contact our support team.

Question 8

How do I install the fuse box power adapter?

Accepted Answer

The HIDVUE three-wire fuse box power adapter connects to the vehicle's electrical system to provide power for compatible dash cams.

The adapter uses the following connections:

Installation Steps
1. Turn off the vehicle and locate the fuse box.
2. Identify suitable ACC and constant power circuits using the vehicle's electrical documentation and appropriate testing equipment.
3. Connect the black wire to a suitable chassis grounding point.
4. Connect the red ACC wire to the correctly identified ignition-switched circuit.
5. Connect the yellow B+ wire to a suitable constant power circuit.
6. Connect the adapter's output cable to the compatible dash cam power connector.
7. Secure the cables and verify normal recording and parking monitoring operation.

Some adapter kits include vehicle-specific connector harnesses and an SM connector for connection to the dash cam power system. Please use only the harnesses specified for your product.

Important: Incorrect wiring may damage vehicle electronics or affect electrical safety.

Professional installation by a qualified automotive technician is strongly recommended.

Parking monitoring requires a compatible power adapter with appropriate battery protection features.

Question 9

Does parking monitoring consume battery power? How do the two parking modes work?

Accepted Answer

Yes. Parking monitoring uses electrical power while the vehicle is parked.

Supported HIDVUE dash cams offer two parking recording modes. Available functions, recording durations, and settings depend on the specific camera and power adapter.

On applicable models, these functions are disabled by default and must be enabled manually.

Mode A: Impact-Triggered Parking Recording
When the vehicle is parked, the dash cam monitors for supported impact events.

If an impact is detected, the camera can automatically record an event video lasting approximately 1 minute, protect the recording from normal loop overwriting, and then return to its standby or powered-off state according to the model's design.

This mode is intended to record events involving vibration or impact while the vehicle is parked.

Mode B: Time-Lapse / Delayed Parking Recording
On supported models, the dash cam can continue recording at reduced intervals after the vehicle's ignition is switched off.

For models with a delayed-recording indicator, the green light may change from flashing approximately once per second to once every two seconds when this mode becomes active.

Supported recording duration settings may include:
• 12 hours
• 24 hours
• 48 hours

Parking recordings may be saved in a dedicated Parking folder.

Some HIDVUE models use reduced-frame-rate recording to lower storage requirements during parking monitoring.

Will Parking Monitoring Drain My Car Battery?
Parking monitoring consumes battery power because the camera continues operating or remains ready to detect events while the engine is off.

Compatible OBD power adapters and hardwire kits may include low-voltage protection.

When the vehicle battery voltage falls below the adapter's protection threshold, the power system can stop supplying power to the camera to help reduce excessive battery discharge.

The actual cut-off voltage depends on the power adapter and its configuration.

Power Consumption
Actual parking mode power consumption varies according to the dash cam model, recording configuration, and connected accessories.

Please refer to the power specifications for your HIDVUE model and its compatible power adapter.

Low-voltage protection helps reduce battery drain but does not guarantee that the vehicle battery can never become discharged.

For best results, use a compatible parking monitoring power solution and ensure the vehicle battery is in good condition.

Question 10

How do I reset my dash cam if the blue or red indicator light stays on?

Accepted Answer

If your HIDVUE dash cam becomes unresponsive or shows an abnormal indicator light, try restarting or resetting the device using one of the following methods.

Method 1: Use the RESET Button
1. Make sure the dash cam is powered on.
2. Locate the RESET button or reset hole on the device.
3. Use a paperclip or suitable reset tool to gently press the RESET button once.
4. Wait for the camera to restart automatically.

Method 2: Press and Hold the PHOTO Button
1. Make sure the dash cam is powered on.
2. Press and hold the PHOTO button for approximately 15 seconds.
3. Release the button when the device begins restarting.
4. Wait for the camera to complete the reset process.

On supported HIDVUE models, the camera may play a voice prompt indicating that recording has started successfully.

Note: A blue indicator flashing approximately once per second generally indicates normal Wi-Fi operation on supported models. Indicator behavior and reset methods may vary by model.

If the camera remains unresponsive, please contact support@hidvue.com.

Question 11

Why does my dash cam repeatedly announce 'Start recording' and restart?

Accepted Answer

If your HIDVUE dash cam repeatedly restarts or announces "Start recording," the issue may be related to the memory card or an unstable power connection.

Please follow these troubleshooting steps.

Step 1: Format the Memory Card
1. Connect your phone to the dash cam's Wi-Fi network.
2. Open the Viidure app.
3. Go to Camera Settings and select the memory card formatting option.
4. Confirm the operation and wait until formatting is complete.

If you cannot connect to the app, turn off the camera, remove the memory card, and format it using a computer and a compatible card reader.

Protected recordings are not overwritten during normal loop recording, so accumulated locked files may eventually reduce available storage space.

We recommend reviewing and backing up important recordings regularly. Checking the memory card every 2–3 months can help you identify storage issues before they affect recording.

Important: Formatting deletes all files stored on the memory card. Back up important recordings first.

Step 2: Check the Memory Card
1. Turn off the dash cam.
2. Remove the microSD card.
3. Power on the camera without the memory card.
4. Check whether the device operates normally without repeatedly restarting.

If the camera operates normally without the card but restarts when the card is inserted, the card may be corrupted, incompatible, or faulty.

Try another compatible high-endurance microSD card.

Step 3: Check the Power Connection
If the issue continues, confirm that the power cable is securely connected and that the camera is receiving stable power.

You can also test the camera using another compatible power cable, if available.

If the problem persists, please contact HIDVUE support for further assistance.

Question 12

My phone cannot connect to the Viidure app. What should I do?

Accepted Answer

If your phone cannot connect to your HIDVUE dash cam, please follow the troubleshooting steps below.

Step 1: Check the Camera's Power and Wi-Fi Status
1. Start your vehicle and make sure the dash cam is powered on.
2. Check the camera's indicator light.
3. On supported HIDVUE models, the blue LED should flash approximately once per second when Wi-Fi is functioning normally.
4. Keep your smartphone close to the dash cam, preferably inside the vehicle.

Step 2: Connect to the Correct Wi-Fi Network
Open your phone's Wi-Fi settings and search for the dash cam's Wi-Fi network.

The network name follows the format:
• HIDVUE_XXXX

Your actual Wi-Fi network name may vary.

For models supplied with the factory-default password 12345678, enter that password when prompted. If the password has been changed, use your current password or follow the reset instructions for your model.

Once connected, open the Viidure app.

Step 3: Update the Viidure App
Make sure you are using the latest available version of Viidure.

If necessary, uninstall the app and download it again from your device's official app store.

Step 4: Check iPhone Permissions
If you are using an iPhone:
1. Open iPhone Settings.
2. Find the Viidure app.
3. Enable Local Network permission, if available.
4. Allow other permissions required for the app's supported functions.
5. Restart the app and reconnect.

If you are using iOS 18 or a later version and continue experiencing connection problems, reinstalling Viidure and granting the required permissions may help.

Step 5: Avoid Interference from CarPlay or Android Auto
Wireless CarPlay and Android Auto may automatically connect your phone to your vehicle's Wi-Fi network, preventing it from connecting to the dash cam's Wi-Fi at the same time.

Before connecting to Viidure:
1. Temporarily disconnect wireless CarPlay or Android Auto.
2. Forget or disconnect from other automatically connecting Wi-Fi networks if necessary.
3. Temporarily disable VPN connections.
4. If necessary, enable Airplane Mode and then manually turn Wi-Fi back on.
5. Connect directly to your dash cam's Wi-Fi network.
6. Open Viidure and try again.

Your phone may display "No Internet Connection" when connected to the camera. This is normal because the dash cam's Wi-Fi is designed for local communication.

If you still cannot connect, please contact support@hidvue.com.

Question 13

What should I do if my dash cam cannot take photos?

Accepted Answer

HIDVUE dash cams with photo capture support generally offer two ways to take photos.

Method 1: Use the PHOTO Button
1. Make sure the dash cam is powered on and operating normally.
2. Briefly press and release the PHOTO button.
3. On supported models, the camera will play a confirmation sound when the photo is captured.

Important: Press and release the button quickly. Do not hold it down, as a long press may activate another function, such as a factory reset.

Method 2: Take Photos Using the Viidure App
1. Connect your smartphone to the dash cam's Wi-Fi network.
2. Open the Viidure app.
3. Enter the camera's live preview screen.
4. Tap the photo capture icon.
5. Wait for a confirmation message indicating that the photo has been captured.

Captured photos can be accessed through the camera file section, depending on the app and device version.

If Photos Still Cannot Be Saved
1. Check that the microSD card is installed correctly.
2. Make sure the memory card is functioning normally.
3. Restart the dash cam.
4. If necessary, restore factory settings using the supported reset method.
5. Back up important recordings and format the memory card through the Viidure app.
6. Try taking another photo.

If photo capture continues to fail, please contact our support team.

Question 14

Why can't I play front camera videos on my computer?

Accepted Answer

Some HIDVUE dash cam models save front camera recordings in TS (Transport Stream) format.

This format may not be supported by the default media player on every computer.

If your recorded videos cannot be played, we recommend trying a compatible video player.

Recommended Players for Windows
• PotPlayer — https://potplayer.daum.net/
• VLC Media Player
• KMPlayer

Recommended Players for macOS
• VLC Media Player
• IINA
• Other compatible players that support the recording format

Troubleshooting Steps
1. Remove the microSD card from the powered-off dash cam.
2. Insert the card into a compatible card reader.
3. Copy the original video file to your computer.
4. Open the recording using a compatible media player.
5. If playback still fails, check whether the video file is complete and can be played through the Viidure app.

Note: Video file formats may vary depending on your HIDVUE model and firmware version.

If you still cannot play the recording, contact our support team with the video file extension and your dash cam model.

Question 15

My dash cam won't power on. What should I do?

Accepted Answer

If your HIDVUE dash cam does not turn on, the problem may be related to the power cable, power connection, or camera unit.

Please try the following troubleshooting methods.

Method 1: Check the Y-Shaped Power Cable
If your dash cam uses a rain sensor Y-shaped power adapter:

1. Start your vehicle and check whether the dash cam receives power.
2. Turn off the vehicle before inspecting the cable.
3. Confirm that all connectors are securely connected.
4. Check the Y-shaped cable for visible damage or loose connections.
5. If your cable has an accessible inline fuse, check it according to the supplied instructions.

Do not cut open sealed wiring or expose electrical contacts.

If the fuse appears damaged or the cable may be faulty, contact HIDVUE support with a photo of the adapter.

Method 2: Try an Alternative Power Supply
HIDVUE packages may include a compatible OBD power cable as an alternative power option.

1. Locate the compatible OBD power cable supplied with your product.
2. Connect it to your vehicle's OBD-II port.
3. Connect the other end to the dash cam.
4. Start your vehicle and check whether the camera powers on.

Understanding the Results
• If the dash cam works with the OBD cable but not the original Y-shaped adapter, the original power cable or its connection may be faulty.
• If the dash cam does not work with either compatible power supply, further troubleshooting of the camera and power system may be required.

Need Further Assistance?
Please contact support@hidvue.com with your order number, vehicle model, and a description of the issue.

If a cable or camera fault is confirmed, our team will assist with the appropriate replacement or warranty solution according to your order's coverage.

Question 16

Does my phone need to stay connected to the dash cam's Wi-Fi? Will it affect internet access, CarPlay, or Android Auto?

Accepted Answer

No. Your smartphone does not need to remain connected to the dash cam's Wi-Fi during normal recording.

How It Works
1. When the dash cam is powered on and operating normally, it records directly to the installed microSD card.
2. Continuous connection to your smartphone or the Viidure app is not required for normal video recording.
3. You only need to connect to the camera's Wi-Fi when viewing videos, downloading recordings, or adjusting supported settings.

Will It Affect CarPlay, Android Auto, or Internet Access?
Your phone generally connects to one Wi-Fi network at a time.

When connected to the dash cam's Wi-Fi, your phone may temporarily disconnect from wireless CarPlay, Android Auto, or its normal Wi-Fi internet connection.

Once you have finished using the Viidure app, disconnect from the dash cam's Wi-Fi and reconnect to your preferred network.

Tip: To prevent your phone from automatically connecting to the dash cam later, select "Forget This Network" or disable automatic connection in your phone's Wi-Fi settings.

This will not stop the dash cam from recording normally.

Question 17

How do I turn off my dash cam's voice prompts?

Accepted Answer

On supported HIDVUE models, you can disable the camera's voice prompts through the Viidure app.

Follow These Steps
1. Power on your dash cam.
2. Connect your smartphone to the camera's Wi-Fi network.
3. Open the Viidure app.
4. Go to the camera settings menu.
5. Find the Speaker option or the corresponding voice prompt setting.
6. Turn off the Speaker setting to disable supported voice announcements, such as "Start recording."

How to Enable Voice Prompts Again
Return to the same settings menu and turn the Speaker option back on.

Note: Available settings may vary depending on the dash cam model and firmware version. Some models may not support disabling all voice notifications.

Important Notes Before Purchase

Can I add a rear camera to my dash cam later?

How does the built-in Wi-Fi work?

Why does the live preview look less clear than the recorded video?

Can I enable or disable audio recording?

How do I change my dash cam settings?

What memory card should I use, and what storage capacity is supported?