Shipping & Delivery Policy

We aim to process and dispatch all paid orders within 2 business days after payment confirmation.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Please note that order processing may take longer during major public holidays, peak shopping seasons, or unexpected circumstances.

For vehicle-specific dash cams, we may contact you to confirm your vehicle's compatibility before shipment. This helps ensure that you receive the correct product for your vehicle.

If additional vehicle information or photos are required, your shipment may be delayed until compatibility has been confirmed.

We will notify you if a significant processing delay is expected.

HIDVUE provides FREE standard shipping to all supported countries and regions worldwide, with no minimum order value.

All orders are dispatched directly from Mainland China.

We work with international logistics providers and local delivery partners to deliver your order safely and efficiently.

Depending on your destination, packages may be transported or delivered by carriers such as DHL, UPS, FedEx, or local postal and courier services.

The actual carrier may vary depending on the destination, delivery route, and available logistics services.

Free standard shipping is automatically available for eligible shipping addresses at checkout.

Some countries or regions may not be supported by our current delivery network. If your destination is unavailable, please contact our support team for assistance.

We offer standard international shipping to supported destinations. Our estimated delivery times are as follows:

Important Shipping Notes:

• All estimated delivery times are calculated in business days.
• Delivery estimates exclude the order processing period of up to 2 business days.
• Delivery times are estimates and are not guaranteed arrival dates.
• Customs clearance, public holidays, severe weather, transportation disruptions, and local carrier operations may affect delivery times.
• Remote or hard-to-reach locations may require additional delivery time.

We always aim to deliver your order within the estimated timeframe and will assist you if unexpected delays occur.

All HIDVUE website orders are shipped directly from Mainland China.

We use international logistics services to transport packages to their destination countries.

Once a shipment arrives in the destination country, final delivery may be completed by a local courier or postal service.

Depending on the shipping route, a shipment may pass through international sorting facilities and customs clearance before final delivery.

Carrier and tracking information will be provided after your order has been dispatched.

Once your order has been dispatched, we will provide tracking information through your shipping confirmation email or order details.

You can use your tracking number to monitor the shipment's progress through the relevant logistics provider's tracking system.

Please ensure that your shipping information is accurate and complete before placing an order. This includes:

• Recipient's full name.
• Street address and building or apartment number.
• City, state, or province.
• Postal or ZIP code.
• Destination country.
• Contact telephone number, where required for delivery.

If you discover an error in your shipping information, please contact support@hidvue.com as soon as possible.

We will do our best to update your address before your order is dispatched.

Once the package has entered the international shipping network, address changes may not always be possible.

If delivery fails because of incorrect or incomplete address information provided by the customer, our support team will help review the available redelivery or return options.

Any additional costs will be handled in accordance with applicable law and the information disclosed to the customer.

Although we aim to deliver orders within the estimated timeframes, occasional delays may occur due to circumstances such as:

• Customs inspections or clearance procedures.
• National holidays in the origin or destination country.
• Severe weather conditions.
• International transportation disruptions.
• Unexpected logistics provider delays.
• Remote delivery locations.
• High shipping volumes during peak shopping seasons.

If your shipment is significantly delayed, please contact our customer support team.

We will assist you in checking the shipment's progress and identifying an appropriate solution.

Nothing in this policy limits your statutory rights regarding delayed or undelivered goods.

We understand how important it is for your order to arrive safely.

If you receive an incorrect, damaged, defective, or incompatible product, please contact us before arranging a return.

Our customer support team will review your request and provide suitable return or exchange instructions.

For more information, please refer to our Warranty & Return Policy.

If you have any questions about order processing, international shipping, tracking information, customs clearance, or delivery issues, our HIDVUE support team is here to help.

Thank you for choosing HIDVUE. We appreciate your trust and look forward to supporting you on every journey.