Warranty & Return Policy

HIDVUE provides the following limited commercial warranty coverage for eligible products:

• Dash Cam Main Units: 24-month limited warranty.
• Accessories and Power Cables: 12-month limited warranty.

The warranty period begins on the date the product is delivered to the customer.

The limited warranty covers defects in materials or workmanship under normal use and installation in accordance with the product instructions.

If a covered defect occurs during the applicable warranty period, HIDVUE will assess the issue and provide an appropriate remedy, which may include repair, replacement, or another solution consistent with applicable law.

This commercial warranty is provided in addition to, and does not limit, any statutory consumer rights.

The limited commercial warranty does not cover damage caused by circumstances such as:

• Accidents, misuse, or improper handling.
• Incorrect installation or incompatible electrical connections that cause damage.
• Unauthorized modifications or repairs that cause the reported defect.
• Physical damage resulting from drops, impacts, or excessive force.
• Water damage or exposure to conditions outside the product's specifications.
• Normal wear and tear or consumable deterioration, including memory card wear.

These exclusions apply only to the extent permitted by applicable law. They do not remove legal remedies for defects or nonconformity for which the seller is responsible.

For eligible products purchased directly from hidvue.com, we offer a voluntary 30-day return period beginning on the date of delivery.

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to request a return.

For voluntary change-of-mind returns beyond any applicable statutory withdrawal period, the product must generally:

• Be unused and uninstalled.
• Be in its original condition.
• Include the original packaging and supplied accessories.
• Include cables, mounting components, manuals, and other included items.
• Be accompanied by proof of purchase.

Products that have been used or installed may not qualify for the additional voluntary return offer, unless the return concerns a defect, a product not matching its description, or another right protected by applicable law.

Your statutory cancellation and consumer rights remain unaffected by these conditions.

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact our support team as soon as reasonably possible.

Email: support@hidvue.com

Please provide:

1. Your order number.
2. A brief description of the issue.
3. Clear photos or a short video showing the problem, where possible.
4. Your vehicle make, model, and year if the issue involves product compatibility.

Our support team will review the information and help determine an appropriate solution.

Depending on the circumstances and applicable consumer laws, solutions may include:

• Sending missing or replacement parts.
• Providing technical troubleshooting assistance.
• Repairing or replacing a defective product.
• Arranging a return and refund.
• Offering another solution agreed upon with the customer.

For verified defects, incorrect items, or other cases where the seller is legally responsible, HIDVUE will cover necessary return costs as required by applicable law.

HIDVUE vehicle-specific dash cams are designed for selected vehicle models and rearview mirror configurations.

Compatibility may vary depending on vehicle model, production year, trim level, sensor housing, and original equipment.

We strongly recommend checking the product compatibility information and installation images before placing an order.

If you are unsure whether a dash cam fits your vehicle, please contact support@hidvue.com and provide clear photos of your original rearview mirror.

If you accidentally order an incompatible model, please contact us before attempting installation. We will help you review available exchange or return options.

Returns due to an incorrect customer selection are generally handled under our change-of-mind return policy, subject to applicable statutory rights.

If HIDVUE supplies a product that does not match the agreed description or confirmed compatibility, we will provide an appropriate remedy in accordance with applicable law.

To request a return, follow these steps.

Requesting return instructions does not limit a customer's statutory right to cancel an order or exercise other legal remedies.

Return shipping costs depend on the reason for the return and applicable local consumer laws.

Once a return is received or sufficient proof of return is provided, we will process the refund in accordance with the applicable return terms and local consumer laws.

Where applicable, refunds will be processed within 14 days of receiving the returned goods or satisfactory proof that they have been sent back, unless applicable law requires earlier reimbursement.

Where permitted by law, we may withhold reimbursement until the returned goods are received or sufficient evidence of their return is provided.

Refunds are generally issued to the original payment method unless another method is agreed upon in accordance with applicable law.

For statutory cancellation rights, refunds will include the original standard delivery charge where required by law. Additional charges for premium or express shipping may not be refundable beyond the standard delivery cost.

The time it takes for a refund to appear in your account may depend on your bank or payment provider.

After the voluntary 30-day return period, customers may still be eligible for warranty service or other remedies provided under applicable consumer protection laws.

If your dash cam develops a fault, please contact our technical support team.

We may ask you to complete reasonable troubleshooting steps, such as checking the power connection, memory card, or app settings.

If a covered defect is confirmed, HIDVUE will provide an appropriate remedy based on the product's warranty coverage and applicable law.

A warranty claim does not automatically require the purchase of a replacement product.

Nothing in this policy excludes, restricts, or replaces consumer rights that cannot legally be limited.

HIDVUE dash cams are designed to record driving footage and assist in documenting road events.

Recording performance may depend on power supply, memory card condition, recording settings, environmental conditions, and other factors.

No dash cam can guarantee that every event will be recorded or that all recordings will remain available in every circumstance.

We recommend checking your camera's operation regularly and backing up important videos.

Dash cams do not replace attentive driving, safe vehicle operation, or other necessary safety precautions.

Nothing in this policy excludes liability or legal rights that cannot lawfully be excluded or limited, including applicable rights relating to defective products, injury, or negligence.

If you purchased your HIDVUE product through Amazon or another authorized sales channel, please refer to the order's seller information and the applicable marketplace return process.

You may also contact support@hidvue.com for product assistance.

This section does not limit any rights you may have against the seller or under applicable consumer protection laws.

If you have questions about returns, warranty coverage, product compatibility, or technical support, please contact us.

We appreciate your trust in HIDVUE and are committed to helping you enjoy a dependable dash cam ownership experience.